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How we operate

Your house manager - Your 'good neighbour'
At the majority of our sites a House Manager will be on duty from 9 to 5pm, Monday to Friday, to ensure that all services and facilities run smoothly and to help residents with any queries they might have regarding the development. The House Manager is there to act as a 'good neighbour' and be a reassuring presence should anything go wrong; but there are limitations on the amount of individual help they can provide for example, they will not run errands for residents or provide physical assistance such as lifting or administer medication, or offer a personal service.

Your estates manager - Regular visits
Every development has its own Estates Manager who will visit on a regular basis. The Estates Manager works with the House Manager to ensure the efficient maintenance and running of the development, and is responsible for the preparation and presentation of the accounts.

The service charge
As a resident of a Peverel Scotland managed retirement development, you will pay what is known as the Service Charge. This pays for the services and facilities provided on site and varies according to the level of service delivered. The charge covers such things as the employment of the House Manager, the cleaning of common areas, gardening, buildings insurance, lift maintenance, maintenance of door entry and fire alarm systems, and is normally payable on a 6 monthly basis. Residents will always be informed of what the service charge will be and what it includes well in advance. The development's accounts are always available for your inspection, upon request.

Contingency fund - Looking to the future
Every building will at some point require redecoration, or perhaps a major repair which will be more costly than regular maintenance. To avoid any unnecessary surprises, we allocate part of the service charge to a seperate part of the scheme bank account called the contingency, redecoration or reserve fund. This exists to take care of any long term expenditure at the development, such as redecoration of the communal parts of the building, equipment replacement and major repair and strives to ensure that there are no requirements for sudden large expenditure.

Protecting residents' money - Designated trust fund
As a resident you will want to know where your money is held and how it is being used. Because we do everything we can to protect our residents' interests, we hold all service charge monies in a designated development account with all interest accrued to that account. We provide detailed accounts for all service charge expenditure and produce receipts for inspection by residents annually.

High standards - Ombudsman service
We are one of the very few companies who provide an Ombudsman service for our residents. The Ombudsman provides an objective and neutral arbitration service, should any matter of contention not be settled through our normal complaints procedure. For our free leaflet on the service provided by the Peverel Ombudsman please call 0141 2482846.

Visit our Retirement Homesearch websiteSelling a property?
At Peverel Scotland we can provide a unique service to anyone looking to buy or sell a retirement property through our sister company Retirement Homesearch, the national specialists in this field. For more information call 0141 248 2846 or click here.

 


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