Useful information

Peverel Scotland Statement re Administration
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Property Managers Association Scotland (PMAS)
www.pmas.org.uk

Institute of Residential Property Management (IRPM)
www.irpm.org.uk

Royal Institution of Chartered Surveyors (RICS) www.rics.org

Peverel Group
www.peverel.co.uk

Peverel Retirement
www.peverelretirement.co.uk

Frequently Asked Questions
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Customer complaints procedure

Our aim is to provide the highest-quality service that is polite, efficient and fair. But we know that things can sometime go wrong. If this happens, we would like you to let us know. We take any complaint very seriously, and will endeavour to put things right promptly and efficiently. To ensure we have all the facts necessary to investigate and resolve your complaint as quickly as possible, we ask that you follow a simple, step-by-step procedure. You can download the procedure here.